Refund policy

Refund Policy

We want you to be completely satisfied with your purchase from Koala Cloth. If you're not happy with your order, we offer a hassle-free refund process.

Refund Eligibility

Refunds are available within 30 days of purchase. Items must be unused, unwashed, and in original condition with all tags attached. Refund requests must be submitted within this 30-day window.

Non-Refundable Items

The following items cannot be refunded: clearance or final sale items, customized or personalized products, and items damaged due to misuse or negligence by the customer.

Refund Process

To request a refund, contact our support team with your order number and reason for return. We will provide return instructions and a prepaid shipping label where applicable. Once your return is received and inspected, refunds are processed within 5-7 business days.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. In such cases, we will provide a prepaid shipping label.

Original Shipping Fees

Original shipping fees are non-refundable unless the return is due to our mistake or product defect.