Shipping policy

Shipping Policy

At Koala Cloth, we are committed to delivering your orders safely and promptly.

Shipping Timeframes

We process all orders within 1-2 business days. Once shipped, standard delivery takes 7-15 business days depending on your location. Delivery times may vary due to customs clearance, particularly for international orders.

Shipping Regions

We ship worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can monitor your package status through our carrier's tracking portal.

Customs and Delays

International shipments may experience delays due to customs processing. Koala Cloth is not responsible for delays caused by customs authorities or unforeseen circumstances beyond our control, including weather events or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. Free shipping may apply to orders meeting specified criteria, as indicated during the purchase process.